Minesights Case Study
Our client sought to introduce the next generation of a successful product to excite and motivate more buyers. The qualitative meta-analysis involved analysis of research reports, category reviews, output from idea generation sessions, as well as what turned out to be a goldmine of information—transcripts from the company’s 1-800 customer care line and its customer e-mail files. It was extremely valuable information that had been ignored because there was neither the time nor staff available to review it.


